Office Hours & Support

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You have questions about our IT infrastructure? Please take a look at the links below:

If you need help or have further questions, please contact us via our ticket system or contact our First Level Support during our office hours.

Office Hours

Monday to Thursday   8:30 a.m. – noon
1:00 p.m. – 4:00 p.m.
Friday   8:30 a.m. – noon

Ticket System

You can contact our support or check the status for your requests at any time using our ticket system. We will respond in a timely manner within our office hours. Alternatively, you may post your support requests via email to helpdesknoSpam@dhbw-loerrach.de.

Ticket System

First Level Support

You may also contact us personally at DHBW Lörrach during our office hours or via phone.

  • Room: D133 (Campus Hangstraße)
  • Phone: +49 7621 2071-200

Depending on the nature of your request, you may be asked to run AnyDesk on your computer. This software allows us to directly access your computer to provide the necessary support.