Office Hours & Support
You have questions about our IT infrastructure? Please take a look at the links below:
- User Self Service (in German): activating and managing your DHBW account, changing your password, or restoring access to your account
- DHBW-IT Manual (in German): introduction to the extensive IT services provided by DHBW Lörrach
- Wiki IT.Services (in German): detailed information about the IT infrastructure at DHBW Lörrach
If you need help or have further questions, please contact us via our ticket system or contact our First Level Support during our office hours.
Office Hours
| Monday to Thursday | 8:30 a.m. – noon 1:00 p.m. – 4:00 p.m. | |
| Friday | 8:30 a.m. – noon |
If you need personal support outside of our office hours, please ask for a separate appointment.
Ticket System
You can contact our support or check the status for your requests at any time using our ticket system. We will respond in a timely manner within our office hours. Alternatively, you may post your support requests via email to helpdesk@dhbw-loerrach.de.
First Level Support
You may also contact us personally at DHBW Lörrach during our office hours or via phone.
- Room: D134 (Campus Hangstraße)
- Phone: +49 7621 2071 200
Depending on the nature of your request, you may be asked to run AnyDesk on your computer. This software allows us to directly access your computer to provide the necessary support.